FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Do I still have to pay a booking fee when booking over the phone?
A booking fee is charged when placing a new booking over the phone with our team or when booking online through the website.
Can I book a group of 4 ticket over two different time sessions?
Visitors using a group of 4 ticket to book an adventure must all take part within the same time session. A group of 4 ticket can’t be split across multiple time sessions. If you need any assistance or want to confirm availability, feel free to call us on 01248 601 444.
Does parking cost more on the day?
Paying for parking on arrival via the RingGo app, incurs an extra app administration charge of 60p. There is no extra charge for parking if you book parking directly through us before the day of your booking. This excludes the Manchester, Windermere and London sites as they have an external parking management.
Are there charging ports to charge my car?
Our customer car parks DON'T HAVE charging facilities for electric vehicles. Our London, Manchester and Windermere sites DO HAVE areas to charge your electric vehicle as they are operated externally.
Which Zip World sites are accessible?
Some of our sites are more accessible than others due to the terrain and remote environment they operate in for example, Zip World Penrhyn Quarry and Zip World Tower is the most accessible site due to the majority of the site being level terrain and includes a purpose built adventure terminal with restaurant and disabled toilets. However, not all the adventures on these sites are fully accessible, so please discuss your needs with us before booking.
Zip World Llechwedd is partly accessible above ground but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment, this then limits the adventures you can do here.
Zip World Betws-y-Coed is built on varying terrain including steep hills, this means that accessing certain adventures will not be possible.
Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the site.
Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement, they can also provide a range of experiences that can accommodate other additional needs.
If you wish to discuss your additional needs further when visiting any of our sites, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.
Am I eligible for the essential companion ticket?
If you want to participate in an adventure and have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. Your essential companion must be over the age of 16 years.
How do I book using my Access Card?
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.
Do you have accessible toilets?
All our sites offer accessible toilet facilities onsite except our Zip World Manchester and Zip World Windermere sites which have toilet facilities nearby.
How do I share my 'refer a friend' link?
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
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