Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
If you want to experience our adventures at Zip World Betws-y-Coed during your stay, the park is open all year round except Christmas Day and Boxing Day. However, in the off-peak seasons we do operate on selected days only, so the park may not be open during your stay. Please refer to the adventures page on our website to check calendar dates that are available to book.
Yes, you are entitled to a Zip World adventure discount as a Forest Lodges guest. Please contact your Guest Services team or the Zip World reception team for more information upon arrival.
Our customer car parks DON'T HAVE charging facilities for electric vehicles. Our London, Manchester and Windermere parks DO HAVE areas to charge your electric vehicle as they are operated externally.
The Forest Lodges can fit up to 2 adults and 3 children. Due to the layout of the lodges, no more than 2 adults can stay as one bedroom has a double or king-size bed and the other bedroom has smaller bunk beds designed for children. If you are a group of more than 2 adults, we would recommend looking if another lodge nearby is available.
The Forest Lodges provide a flexible stay from a week to a weekend. This must be pre-booked.
Due to the environment, the terrain to and from the Forest Lodges is not suitable for wheelchairs.
Each lodge has a clearly signposted, designated parking space located in the upper car park of the Zip World Betws-y-Coed park. Guest parking is completely free, and you'll find simple instructions for registering your vehicle inside your lodge.
The pub and dining area are both dog-friendly, we just ask that the dog remain on the lead. The inn also provides dog-friendly rooms for a charge of £15 (max 2) per night.
The Tyn-y-Coed inn is based in the small Welsh village of Capel Curig and is a great base when visiting North Wales Zip World parks - hotel guests also have access to 10% off adventures. Driving times from the Tyn-y-Coed inn to each North Wales park are as follows:
Zip World Betws-y-Coed - 13 mins
Zip World Llechwedd - 26 mins
Zip World Penrhyn Quarry - 22 mins
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