Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
We do not provide a BBQ, but you are welcome to bring your own portable BBQ to use outside. We DO NOT allow the use of disposable tray BBQ’s. The BBQ ash must be disposed of properly.
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
We can’t class the cottage as accessible due to the traditional layout of the property including narrow stairs and doorways.
The beds in the property will be made ready for your arrival and hand and body towels are provided at the end of your bed.
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
The point of view camera offers a different field of vision depending on the adventure. The camera's are mounted either on your helmet or on the equipment so you don't have to operate them, our team members will turn them on for you. Souvenir videos are available to purchase on the following adventures:
If you don’t purchase your souvenir video, it will be stored for 3 days before being removed. Once purchased and unlocked, your footage will remain available for 30 days. After this time, it will no longer be accessible or downloadable, so make sure to keep a copy saved somewhere safe.
The souvenir video is designed to capture the fastest zip line in the world, known as the 'big zip'. The camera is mounted on your helmet facing you so it can record your real-time reactions. It’s all about capturing that moment of pure excitement so you can relive it later and share it with friends and family.
The souvenir video is set up to record only on the second lap, as this is when most riders feel more confident and really get into the flow of the track. By then, you’ve already had a chance to practice the course, so your ride tends to be faster, smoother, and much more exciting to watch back. The camera is mounted on your helmet and faces outwards capturing the view of the track.
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