FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Is there a TV provided in the cottages?
There is a smart TV provided in the living area downstairs.
Where are the nearest shops to the cottages?
Your nearest shops can be found in Llanrwst and Betws-y-Coed which are both a 5-minute drive from the cottage. There is a Co-op and Spar in Llanrwst, as well as a Spar and restaurants in Betws-y-Coed.
What do you mean by self-catered cottages – are there any amenities provided?
We provide a fully equipped kitchen including kettle, toaster, microwave, electric hobs, oven, fridge-freezer and dishwasher. The kitchen is also stocked with cutlery, crockery, pots, pans and oven trays.
Is there a BBQ provided at the cottages?
We do not provide a BBQ, but you are welcome to bring your own portable BBQ to use outside. We DO NOT allow the use of disposable tray BBQ’s. The BBQ ash must be disposed of properly.
Can I cancel or modify my accommodation booking?
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
Is the cottage accessible?
We can’t class the cottage as accessible due to the traditional layout of the property including narrow stairs and doorways.
Do you provide a cot or highchair at the cottages?
A highchair is provided in the property and is in the cupboard under the stairs. If you need a cot, one can be provided to you upon request before your check-in date.
Do you provide bedding linen and towels?
The beds in the property will be made ready for your arrival and hand and body towels are provided at the end of your bed.
Can I bring a picnic to Zip World?
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
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