FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
I’m having an issue with my third-party voucher, how can I resolve this?
Please contact the third-party company to resolve this issue.
I have a voucher via a third-party company, how do I redeem this?
You can redeem third-party vouchers by calling us on 01248 601 444 or email us at info@zipworld.co.uk, with the following information:
- Voucher code
- First name, last name, email address, contact number
- Please read through our adventure restrictions and confirm these have been met
- Date and time you wish to book for – all availability can be viewed live on our checkout
How do I redeem my voucher?
Head to our voucher page to redeem your voucher, or call us on 01248 601 444.
How do I sign my waiver?
You can sign your waiver online at waiver.zipworld.co.uk.
How do I book?
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
I would like to speak to someone from Zip World before booking, how can I do this?
You can contact us on info@zipworld.co.uk or 01248 601 444
How long can we stay at the Forest Lodges?
We have a minimum stay of 3 nights at the Forest Lodges but you can stay for a longer than 3 nights. You can stay up to a week or longer if you wish to do so.
How many people can stay at the Forest Lodges?
The Forest Lodges can fit up to 2 adults and 3 children. Due to the layout of the lodges, no more than 2 adults can stay as one bedroom has a double or king-size bed and the other bedroom has smaller bunk beds designed for children. If you are a group of more than 2 adults, we would recommend looking if another lodge nearby is available.
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