FAQs

Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.

How do I redeem my voucher?

Head to our voucher page to redeem your voucher, or call us on 01248 601 444.

Can I swap my voucher?

No, once a voucher is purchased it cannot be amended.

Why are vouchers more expensive than some of the prices I’ve seen on the Zip World website?

Our vouchers are priced to reflect our summer prices to allow you to redeem your voucher all year round, including peak times and during the summer holidays.

I have a voucher via a third-party company, how do I redeem this?

You can redeem third-party vouchers by calling us on 01248 601 444 or email us at info@zipworld.co.uk, with the following information:

Voucher code
First name, last name, email address, contact number
Please read through our adventure restrictions and confirm these have been met
Date and time you wish to book for – all availability can be viewed live on our checkout

I’m having an issue with my third-party voucher, how can I resolve this?

Please contact the third-party company to resolve this issue.

I have a voucher, can I pay extra for others to come with me?

Yes. You can redeem and book your voucher, and providing there’s space on the session, pay for other tickets too. You can call us on 01248 601 444 to arrange this, or do so on our website.

I can’t find my voucher, what can I do?

If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.

I would like to propose to my partner at Zip World, how can I do this?

Congratulations! If you’d like to propose at Zip World, please get in touch with us on 01248 601 444 and we will help you arrange this.

I’m bringing a big group to Zip World, can I get a discount?

Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.