FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Can I participate if I am pregnant?
If you are pregnant, for the safety of yourself and your child, you may not participate in any of our adventures. If you have a voucher for a Zip World adventure which expires during your pregnancy term, there is an option to pay a fee to extend the voucher period. If you have already booked an adventure, you can get a refund inclusive of our standard terms and conditions. If you would like to still take part, we can postpone the booking to a later date.
You can take part in our adventures 6 months after giving birth naturally or 12 months after having a caesarean section.
Which Zip World site is closest to me?
We have 7 sites located across Wales and England:
North Wales
- Zip World Penrhyn Quarry (LL57 4YG)
- Zip World Llechwedd (LL41 3NB)
- Zip World Betws-y-Coed (LL24 0HX)
South Wales
- Zip World Tower (CF44 9UF)
South East England
- Zip World London (E20 2AD)
North West England
- Windermere (Brockhole Visitor Centre, LA23 1LJ)
- Manchester (Heaton Park, M25 2GT)
Please visit our website to view the adventures located at each site.
Can I travel to a different site in one day?
Our North Wales based sites are the only sites we recommend you travel between in one day. Please refer to the following travel times:
Zip World Llechwedd to Zip World Betws-y-Coed - 20 mins
Zip World Penrhyn Quarry to Zip World Betws-y-Coed - 30 mins
Zip World Penrhyn Quarry to Zip World Llechwedd - 45 mins
Zip World Manchester to Zip World Windermere - 1hr 30mins
Zip World Betws-y-Coed to Zip World Manchester - 2hrs
Zip World Llechwedd to Zip World Tower - 3hrs 30 mins
Do you offer a discount for the Scouts?
We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.
I have lost an item while visiting. How do I get it back?
If you have lost an item when visiting one of our sites, please contact us on 01248 601 444 or email at info@zipworld.co.uk. Please include a description of the item and what site or adventure you were on. We will then endeavour to contact the site team to find the item and return it to you. If you do not live near one of our sites, there may be a fee to return the item to you.
Am I guaranteed a parking space if I pay for parking with my adventure booking?
If you choose to pay for parking online or over the phone before you visit, this does not guarantee you a parking space. There should always be enough parking spaces for our customers but spaces are first come, first serve.
If I book two adventures, do I qualify for free parking?
If you book two or more different adventures (excluding redeeming vouchers) in one transaction, you will qualify for free parking at our sites. This does not include car parks under external management such as London, Manchester and Windermere. This can be across multiple days and multiple sites. During the checkout process you will enter the car registrations of each vehicle visiting. Your car will then be recognised upon entering the car park as free of charge.
Do you sell Zip World merchandise?
We sell branded Zip World merchandise at all our our sites including hoodies, keyrings and hats. We also sell locally sourced items such as Snowdonia Cheese and Tweedmill blankets at selected sites. Some of our sites are limited to space so only have a selection of merchandise.
Charity raffle prizes and donations
We offer a monthly draw where we donate adventure vouchers to one school and one charity. To enter, you just need to fill out a short application form. Winners are chosen randomly on the last working day of each month. If you're looking for a donation or raffle prize for your charity, we can assist with that as well.
For more details, you can visit our charity page.
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