Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
We do not issue nor can we store credit on our systems. If you wish to cancel or alter your booking, you can discuss this with our bookings team.
You must notify us within 7-days of the booking date if you wish to cancel or you will not be entitled to amend your booking, or receive any refunds for cancellations or seek compensation in any way.
Group bookings (excluding events and themed experiences) of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.
Group bookings (excluding events and themed experiences) of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.
If you do qualify for a refund, this will be a full refund except for the booking fee and ticket plan if purchased.
Please check your junk or spam folder as the booking confirmations sometimes go here if it is your first booking with us. If you have not received your confirmation, there may be a spelling mistake in your email address when entered. If this is the case please email info@zipworld.co.uk and they can resend you your confirmation email.
If you wish to see what days are available to take part in our adventure, please visit our adventures page and look at the booking calendar for days and times.
We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.
A booking fee is charged when placing a new booking over the phone with our team or when booking online through the website.
We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.
The Forest Lodges can fit up to 2 adults and 3 children. Due to the layout of the lodges, no more than 2 adults can stay as one bedroom has a double or king-size bed and the other bedroom has smaller bunk beds designed for children. If you are a group of more than 2 adults, we would recommend looking if another lodge nearby is available.
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