FAQs

Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.

Do I still have to pay a booking fee when booking over the phone?

A booking fee is charged when placing a new booking over the phone with our team or when booking online through the website.

Do you offer discount for CSSC members?

We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.

Can I cancel or modify my accommodation booking?

All bookings will require payment in full.

Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost

If you cancel your trip, you'll be liable for the full cost.

What makes Zip World vouchers such a good experience to gift?

Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.

What ages are Zip World activity vouchers good for?

We’ve got adventures for all ages. Each experience has its own requirements, so be sure to check out each adventure page for more details. Or use the filters to choose your adrenaline level and group type to find the perfect experience day voucher.

Why are there two different times on my booking confirmation?

Your booking confirmation email will have an 'arrival time' and a 'start time' for your adventure. Your arrival time will be 30 minutes before the slot you booked, this is so we can make sure you have a smooth check-in process, have enough time to find a parking space and you arrive on time for your adventure briefing.