Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
You can redeem third-party vouchers by calling us on 01248 601 444 or email us at info@zipworld.co.uk, with the following information:
Please contact the third-party company to resolve this issue.
No, vouchers are non-refundable.
No, you must pre-book your voucher. We cannot guarantee you a space if you turn up on the day with your voucher without having redeemed and booked it in advance.
Yes. You can redeem and book your voucher, and providing there’s space on the session, pay for other tickets too. You can call us on 01248 601 444 to arrange this, or do so on our website.
If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.
Congratulations! If you’d like to propose at Zip World, please get in touch with us on 01248 601 444 and we will help you arrange this.
Yes, occasionally we do run promotions, both seasonal and vocational. Please check our promotions page for the latest offers. We also do group discounts, locals discounts (certain times of year) and first responders discounts, to name a few.
Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.
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