Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
The Forest Lodges provide a flexible stay from a week to a weekend.
Visitors using a group of 4 ticket to book an adventure must all take part within the same time session. A group of 4 ticket can’t be split across multiple time sessions. If you need any assistance or want to confirm availability, feel free to call us on 01248 601 444.
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.
We’ve got adventures for all ages. Each experience has its own requirements, so be sure to check out each adventure page for more details. Or use the filters to choose your adrenaline level and group type to find the perfect experience day voucher.
Yes! Some adventures offer early-bird pricing when booked ahead of time. Eligible dates and pricing can be viewed directly in the booking calendar of each adventure.
To qualify for early bird pricing, bookings must be made at least 90 days before the adventure date. Booking further in advance increases your chances of securing the promotional rate.
Your booking confirmation email will have an 'arrival time' and a 'start time' for your adventure. Your arrival time will be 30 minutes before the slot you booked, this is so we can make sure you have a smooth check-in process, have enough time to find a parking space and you arrive on time for your adventure briefing.
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