FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Is the Tyn-y-Coed a good base for visiting Zip World?
The Tyn-y-Coed inn is based in Capel Curig and is a great place to visit all the Zip World sites in North Wales - guests also have access to 10% off adventures with us. From the Tyn-y-Coed to each site:
Zip World Betws-y-Coed - 13 mins
Zip World Llechwedd - 26 mins
Zip World Penrhyn Quarry - 22 mins
Can I book a group of 4 ticket over two different time sessions?
Visitors using a group of 4 ticket to book an adventure must all take part within the same time session. A group of 4 ticket can’t be split across multiple time sessions. If you need any assistance or want to confirm availability, feel free to call us on 01248 601 444.
How does refer a friend work?
You can refer a friend or family member and both receive a discount by following these easy steps:
1. Head to our refer a friend page or complete a booking on one of our adventures.
2. Enter your details to register including your name and email address.
3. This will then give you a unique link you can share with your friends.
4. Your friend then has to enter their email address to receive a discount code to use at our checkout.
5. Once your friend has made a booking with us, you'll also receive your discount to use with us - easy!
How do I share my 'refer a friend' link?
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
What is the reward for referring a friend?
When you refer a friend, they will receive 10% off their booking for one of our adventures.
When your friend books their adventure using the referral, you will then also receive 10% off to use on your next booking with us!
Can I bring a picnic to Zip World?
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
Which adventures have souvenir videos available to purchase?
The point of view camera offers a different field of vision depending on the adventure. The camera's are mounted either on your helmet or on the equipment so you don't have to operate them, our team members will turn them on for you. Souvenir videos are available to purchase on the following adventures:
- Velocity
- Aero Explorer
- Quarry Karts
- Titan
- Caverns
- Helix
- Fforest Coaster
- Zip Safari
- Skyride
- Plummet
- Phoenix
- Tower Coaster
What makes Zip World vouchers such a good experience to gift?
Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.
What ages are Zip World activity vouchers good for?
We’ve got adventures for all ages. Each experience has its own requirements, so be sure to check out each adventure page for more details. Or use the filters to choose your adrenaline level and group type to find the perfect experience day voucher.
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