Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
No, no one under the age of 18 years can be left unattended at Zip World.
On some adventures, yes. Please check your desired adventure’s webpage for restrictions on supervising and participating adults.
No, you must remain with your under 18-year-old child at all times, whether you’re supervising or participating with them.
Yes, well-behaved dogs and assistance dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground. If you have an assistance dog you need with you on the adventure, please chat to us on 01248 601 444 before making your booking. Find out more about on-site dog care.
Yes, we allow non-adventurers at Zip World. Each adventure is different and may or may not have a good spectator’ view. Either way, you don’t have to be adventuring to come to Zip World. However, due to the configuration and logistics of moving around our sites, it will not be possible for spectators to come to the top of the zip lines too.
Yes, all of our sites have either a restaurant, café or a seating area.
Yes, we allow dogs at all our accommodation (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.
We advise keeping all personal items in a locked vehicle or one of our lockers on site. Any personal items you take along on the adventure experience will be at your own risk and we would highly recommend keeping them in a secure pocket.
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
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