Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
You can wear glasses on all of our adventures, including those adventures that require goggles.
You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.
Our adventures operate in most typical British weather. On rare occasions, our adventures can be affected by the extreme weather conditions. We may need to postpone, make changes to operations or delay session times. Should your experience be impacted, we will contact you using the details provided at the time of booking.
There will be an exemption window of any fixed penalty notice if the driver enters and leaves within 30 minutes.
Parking can be added to your basket when booking online, and parking is free at Zip World operated car parks when you pre book two or more adventures. Parking charges apply at all Zip World sites. Please note that at Windermere, Manchester and London, parking is not managed by Zip World. Visitors are informed on our website and in their booking confirmation email. All car parks have clear signage in line with British Parking Association requirements.
Paying for parking on arrival via the RingGo app, incurs an extra app administration charge of 60p. Location codes need to be entered when paying for parking:
All fixed penalty notices once issued will be handled by Smart Parking. All appeals and disputes should be directed to Smart Parking.
Yes. Blue Badge holders or anyone parking in a labelled disabled space will need to pay the standard parking charges. Parking is free at Zip World operated car parks when you pre-book two or more adventures.
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, police, firefighters, search and rescue teams or any other emergency first responders. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week, including holidays. Please note, the discount is only valid for the registered member of the group, not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
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