Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.
It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.
We are open all year round except Christmas day and Boxing Day. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days. Each site has different opening times and days so please check our website.
You can contact us on info@zipworld.co.uk or 01248 601 444
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
Yes, refunds are available for cancellations, depending on the number of participants and the notice given:
You can request changes to your booking if we are notified at least 7 days in advance. Please note that fees will apply to any changes made.
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
No, we do not have a cancellation list. Please check our booking calendar for availability. If someone cancels, it will become available on our website.
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