Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
You can contact us on info@zipworld.co.uk or 01248 601 444
Yes, refunds are available for cancellations, depending on the number of participants and the notice given:
You can request changes to your booking if we are notified at least 7 days in advance. Please note that fees will apply to any changes made.
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
If you choose to not participate in your adventure on the day, you will not be eligible for a refund.
Head to our voucher page to redeem your voucher, or call us on 01248 601 444.
No, once a voucher is purchased it cannot be amended.
You can redeem third-party vouchers by calling us on 01248 601 444 or email us at info@zipworld.co.uk, with the following information:
No, you must pre-book your voucher. We cannot guarantee you a space if you turn up on the day with your voucher without having redeemed and booked it in advance.
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