FAQs

Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.

Do I need to book in advance or can I just turn up?

We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.

Can I book over the phone?

It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.

When are you open?

We are open all year round except Christmas day and Boxing Day. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days. Each site has different opening times and days so please check our website.

I would like to speak to someone from Zip World before booking, how can I do this?

You can contact us on info@zipworld.co.uk or 01248 601 444

How do I book?

The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.

Can I cancel my booking?

Yes, refunds are available for cancellations, depending on the number of participants and the notice given:

For bookings with less than 6 participants, a refund is only possible with more than 7 days’ notice.
For 6–15 participants, a refund is available with 14 days’ notice.
For 16 or more participants, a refund is available with 28 days’ notice.

Is Zip World dog friendly?

Yes, well-behaved dogs and assistance dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground. If you have an assistance dog you need with you on the adventure, please chat to us on 01248 601 444 before making your booking. Find out more about on-site dog care.

Do Zip World accommodations allow dogs?

Yes, we allow dogs at all our accommodation (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.

What should I wear?

You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.