FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Do Zip World offer discounts?
Yes, occasionally we do run promotions, both seasonal and vocational. Please check our promotions page for the latest offers. We also do group discounts, locals discounts (certain times of year) and first responders discounts, to name a few.
I’m bringing a big group to Zip World, can I get a discount?
Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, police, firefighters, search and rescue teams or any other emergency first responders. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week, including holidays. Please note, the discount is only valid for the registered member of the group, not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer a carers' discount?
We do not offer a general carers’ discount. However, if you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This means that if you're taking part in one of our adventures and have an Access Card that includes the +1 symbol, your essential companion can also take part free of charge. If your essential companion is only there to assist and doesn’t want to take part in the adventure themselves, we’ll still accommodate them free of charge.
We can only offer a free essential companion ticket if the participant has an Access Card that includes the +1 symbol, as this helps us identify individual access needs and there career is over the age of 16 years. If you don’t yet have a card, you can apply for one here. There’s an optional £15 upgrade for a 3-year membership, which is recognised by other UK attractions too.
To book or discuss accessibility needs, contact us on 01248 601 444 or email accessibility@zipworld.co.uk.
Do you offer a discount for the Scouts?
We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.
Do you offer discount for CSSC members?
We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.
Do we get discount at Zip World during our stay in the Forest Lodges?
When you arrive at your lodge, you’ll find a welcome card waiting for you with a 10% discount code to use during your stay.
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