Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
If you choose to not participate in your adventure on the day, you will not be eligible for a refund.
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
The Forest Lodges provide a flexible stay from a week to a weekend.
Customers and guests are welcome to use the washing machine and dryer located in the drying room at an extra charge.
If you don’t purchase your souvenir video, it will be stored for 3 days before being removed. Once purchased and unlocked, your footage will remain available for 30 days. After this time, it will no longer be accessible or downloadable, so make sure to keep a copy saved somewhere safe.
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