Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Yes, you can buy an adventure voucher. These are usually valid for 12 months from the date of purchase, unless bought during a promotional period. Always be sure to read the full terms and conditions before purchasing. If you’ve been gifted a voucher, please check the expiry date stated on your digital copy, as validity may vary.
No, once a voucher is purchased it cannot be amended.
Vouchers can be either physical and arrive through the post, or digital. Physical vouchers are sent via Royal Mail 2nd class delivery, so please allow at least 5 business days for your voucher to arrive. A postage charge is applied to physical vouchers. You may also pay extra for a decorative voucher holder. Digital vouchers arrive instantly in your email inbox. A digital version of your voucher will be sent to your inbox, even if you’ve chosen a postage voucher.
Our vouchers are priced to reflect our summer prices to allow you to redeem your voucher all year round, including peak times and during the summer holidays.
Please contact the third-party company to resolve this issue.
No, vouchers are non-refundable.
Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.
We’ve got adventures for all ages. Each experience has its own requirements, so be sure to check out each adventure page for more details. Or use the filters to choose your adrenaline level and group type to find the perfect experience day voucher.
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