FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Why are vouchers more expensive than some of the prices I’ve seen on the Zip World website?
You can redeem your voucher any time you like, including during peak times and during the summer holidays, this is reflected in the price.
Are vouchers through-the-post or digital?
Vouchers can be either physical and arrive through the post, or digital. Physical vouchers are sent via Royal Mail 2nd class delivery, so please allow at least 5 business days for your voucher to arrive. A postage charge is applied to physical vouchers. You may also pay extra for a decorative voucher holder. Digital vouchers arrive instantly in your email inbox. A digital version of your voucher will be sent to your inbox, even if you’ve chosen a postage voucher.
Can I book a Zip World adventure as a gift/ do you do vouchers?
Yes, you can buy an adventure voucher. These are 12 months from the date of purchase. Please note that we do not offer monetary value vouchers.
Loading