FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Which Zip World sites are accessible?
Some of our sites are more accessible than others due to the terrain and remote environment they operate in for example, Zip World Penrhyn Quarry and Zip World Tower is the most accessible site due to the majority of the site being level terrain and includes a purpose built adventure terminal with restaurant and disabled toilets. However, not all the adventures on these sites are fully accessible, so please discuss your needs with us before booking.
Zip World Llechwedd is partly accessible above ground but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment, this then limits the adventures you can do here.
Zip World Betws-y-Coed is built on varying terrain including steep hills, this means that accessing certain adventures will not be possible.
Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the site.
Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement, they can also provide a range of experiences that can accommodate other additional needs.
If you wish to discuss your additional needs further when visiting any of our sites, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.
Do you accept the Access Card from Nimbus Disability?
Yes, we do.
If you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. If they’re only there to assist and don’t want to take part themselves, we’ll still accommodate them at no cost.
Please note that due to the nature of our experiences, not all adventures are accessible for every disability. We want all our guests to have the best and safest possible experience, so we recommend giving us a call to discuss your specific access needs before booking.
You can reach our team on 01248 601 444 or email accessability@zipworld.co.uk – we're happy to help and advise on what’s suitable for you.
If you don’t yet have an Access Card, you can register for one here. There's also an optional £15 upgrade for a 3-year membership that’s recognised by other attractions across the UK.
Do you sell Zip World merchandise?
We sell branded Zip World merchandise at all our our sites including hoodies, keyrings and hats. We also sell locally sourced items such as Snowdonia Cheese and Tweedmill blankets at selected sites. Some of our sites are limited to space so only have a selection of merchandise.
Which Zip World site is closest to me?
We have 7 sites located across Wales and England:
North Wales
- Zip World Penrhyn Quarry (LL57 4YG)
- Zip World Llechwedd (LL41 3NB)
- Zip World Betws-y-Coed (LL24 0HX)
South Wales
- Zip World Tower (CF44 9UF)
South East England
- Zip World London (E20 2AD)
North West England
- Windermere (Brockhole Visitor Centre, LA23 1LJ)
- Manchester (Heaton Park, M25 2GT)
Please visit our website to view the adventures located at each site.
Can I bring a picnic to Zip World?
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
How do I apply for a job at Zip World?
You can look for current available jobs on our jobs page or send your CV to info@zipworld.co.uk.
What do I do if I visited Zip World and forgot to pay for parking?
If you leave a site and have not paid for parking whilst you were there, you have until the end of that day to pay for the parking. If the end of the day passes without payment on the day you visited, you will receive a fixed penalty notice.
What should I wear?
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
Do Zip World accommodations allow dogs?
Yes, we allow dogs at our lodges, hotels and pods (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.
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