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Commercial Food, Beverage & Retail Manager

Commercial Food, Beverage & Retail Manager

Zip World is North Wales’ ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster, and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down.

Zip World’s  Food, Beverage, and Retail offering are rapidly growing with new projects and sites in development; we now seek a commercially astute Food, Beverage & Retail Manager to enable Zip World to achieve its core vision of creating extraordinary experiences by ensuring our customers are given the best possible experience. Responsible for every aspect of our non-adventure offerings on-site and meeting the needs of team members, customers, and other stakeholders. 


What will this role entail?

  • Develop, implement and evaluate the Retail and F&B strategy
  • Implementation, organisation, and management of the F&B offering at Zip World Sites
  • Develop product ranges which increase average revenues per rider 
  • Be the ambassador of all our food, beverage, and retail outlets and ensure these are integral parts of the customer experience
  • Work with the Restaurant teams to design exceptional menus, purchase goods and continuously make necessary improvements
  • Manage all product development and implementation process & system improvements in order to drive uptake.
  • Manage the relationships with suppliers in an innovative way in order to drive quality, improve product range and make use of the analysis of changing trends, consumer behaviors and seasonal variances to ensure all product range delights our customers.
  • Development of F&B and merchandising opportunities at new sites including local provenance products and working with local suppliers
  • Examine financial data and use these to improve profitability at the site
  • Increase annual revenue across all sites in line with KPIs and contribute agreed % of the total revenue of the business
  • Monitor, review and control use of resources to ensure expenditure is controlled throughout the year to achieve the wages to sales budget
  • Adhere to the effective security and financial procedures including opening, closing, month-end inventory, and cost monitoring

What will I need in order to be considered for this vacancy?

  • You will be commercially focused and be able to demonstrate your success of developing and implementing successful Retail, Food & Beverage strategies in a leisure or hospitality sector.
  • You will have experience of working with cross-divisional teams to deliver a commercial strategy
  • You will be innovative with the ability to identify and anticipate shifts in consumer trends to ensure a maximum return on product ranges
  • You will have a proven track record of implementing new sites and implementing profitable retail strategies to grow revenue
  • You will have experience of setting a blueprint for preparation, cooking, and presentation, specifically to Food Safety Standards.
  • We are looking for a real team player with a strong authentic leadership style who can demonstrate they can work collaboratively and cross-functionally 
  • You will have strong commercial and financial acumen and have experience in setting and delivering budgets and stretch targets to ensure the success of strategic plans.
  • Display  a can-do attitude and go the extra mile when needed, maintaining a positive attitude even under pressure
  • Be  team-oriented with the ability to earn trust, work with, and influence others

What will I receive in return?

As the Commercial Food, Beverage and Retail Manager, you will receive a salary between £35,000 to £40,000, level dependent on experience and qualifications, plus a range of attractive benefits including free and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.

If you are interested in this F&B Commercial Manager role and possess the skills necessary, please email your current CV along with a covering letter to recruitment@zipworld.co.uk 

Closing date - 30th September 2020

How to Apply

To apply, please send a covering letter with the following:

  • Why are you interested in this position?
  • Please tell us about your relevant skills and experience and why you would be suitable for this position.

Along with a copy of your CV, to recruitment@zipworld.co.uk.

Before applying, please make sure you have read our Candidate Privacy Notice.

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