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Fforest Cafe Manager

Location:  Zip World Fforest, Betws-y-Coed

Type of Contract: Permanent.  Hours will vary according to seasonal requirements (40hrs per week from Easter until end of October then 32 hours November until Easter)

Salary: £18-20k pro-rata dependant on experience

Closing Date:  27th January 2019

Main Purpose of the Job

Lead and inspire the café team to deliver an exceptional customer experience whilst driving an efficient and effective operation



To enable millions to experience a unique adventure while all Zip World stakeholders’ benefit from profitable growth.

Adhering to and guided by:

Zip World’s core values and beliefs.
Zip World’s standard operating procedures
Zip World employee handbook
Zip World’s safety policy

Your accountabilities are:

Oversee and lead all cafe operations across our Fforest site
Lead your team to deliver an exceptional level of service
Lead your team to deliver brand standard products
Develop and inspire and manage the FOH and BOH team
Drive revenue through service, and execution of marketing initiatives
Deliver the Café P&L and all related KPIs
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally
Maintain quality control for all food and drink served
Look for ways to cut waste and decrease operational costs
Train new employees and provide ongoing training for all staff
Complete daily cashing management and locking up processes
Serve food, hot and cold drinks and clear tables ensuring the cafés are always kept clean and tidy
Complete weekly Front of house rotas and monthly payroll
Complete daily stock orders with suppliers
Stock management of products being sold
Complete any operational admin
Be aware of and manage Health & Safety at Work, Food Hygiene, Fire Regulations, Licensing Laws Employment Law, HR practices and procedures

Essential Requirements and skills

Interpersonal skills that enable you to work with people at all levels
Written and spoken communication skills that allow you to inform and advise others clearly
Problem-solving skills
Initiative and the ability to offer new ideas
Good time-keeping skills
Personal commitment to improving your own knowledge and skills
Significant work experience in the hospitality industry and ideally in management
Front and back of house experience
Strong working knowledge of food and beverage service
Ability to use F&B management software
Strong leadership skills
Decisive and critical thinker
Driving licence holder due to requirement of transporting stock between outlets on site
Be flexible to work shifts between 8am-8pm during peak periods

Please note that weekends, bank holidays and school holidays are our busiest times, therefore, your working hours will be reflective of this.

In return for your hard work and commitment you will be entitled to a number of Zip World benefits including;

Private Healthcare
28 days holiday
Free or discounted tickets on all of our adventures
Food and beverage discounts at our sites
Various discounts for example clothing and local attractions
Social events throughout the year
Free gym membership
Cycle to Work scheme

How to Apply

To apply, please send a covering letter with the following:

  • Why are you interested in this position?
  • Please tell us about your relevant skills and experience and why you would be suitable for this position.

Along with a copy of your CV, to recruitment@zipworld.co.uk.

Before applying, please make sure you have read our Candidate Privacy Notice.

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