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Food & Beverage Team Member - Fforest Caffi



Food & Beverage Team Member – The Fforest Caffi, Zip World Fforest Betws Y Coed 

Zip World is North Wales’ ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster, and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down. 

The Fforest Caffi is nestled in the heart of the Conwy Valley on the Zip World Fforest site, surrounded by acres of glorious Welsh woodland. Whether it’s a quick bite to eat on your travels, or a re-fuel following your Zip World adventure, the Fforest Caffi caters to every need, with good coffee, an eclectically delicious locally-sourced menu, and both indoor and outdoor dining options. This dog-friendly caffi is the ultimate spot to relax, unwind, and enjoy some beautiful views of the Snowdonia mountain range, while the adventure unfolds around you.

This busy, guest-facing role enables Zip World to achieve its core vision of creating extraordinary experiences by delivering service to the highest standard, ensuring we exceed the expectations of our guests through efficient food preparation, production, and service. You will do this by ensuring all areas are kept clean and well-stocked, working well within the team to promote a culture of fun to deliver excellent guest service. 

What will this role entail? 

  • Supporting the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels 
  • Working as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries 
  • Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner 
  • Counter service, washing-up, till operation, cash handling, and cleaning duties 
  • Upsell at every opportunity - through great customer service, not just sales 
  • Ensure your place of work is safe and presentable to open in the mornings
  • Responsibility for maintaining your areas in a good safe and serviceable manner to limit risk to customers 
     

What will I need to be considered for this role?  

  • Flexible availability
  •  A hands-on approach with a can-do work style 
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry 

 Desirable: 

Barista trained
Level 2 food hygiene certificate

If you are interested in this role and possess the skills necessary, please apply by using the apply button, for more information please email recruitment@zipworld.co.uk 

Closing date - 26th April 2021


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