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Front of House Team Leader



Front of House Team Leader – Zip World Blaenau Ffestiniog

Zip World is the ultimate adventure destination. Home to the world's fastest zip line, the UK’s first alpine coaster, and the UK's only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures – from check in to touch down.

Due to the continued growth of the business, and the Llechwedd site and deep mine experience joining the Zip World family we are seeking a Front of House Team Leader to inspire, motivate and drive the front of house team forward in meeting the customers’ expectations, making their time at Slate Caverns Llechwedd truly extraordinary.

In this varied role, you will be the first point of contact for our guests, offering a warm welcome, checking them into our adventures, selling a memento of our guest's amazing experience, and supporting them to stock up on Zip World related goodies, answering any questions guests may have, and acting as a sales representative.

What will this role entail?

  • Driving the business from the front in delivering an excellent customer journey
  • Leading check-in and the retail department to operate smoothly in both peak and off-peak periods.
  • Building a culture that is truly passionate about the needs of our customers.
  • Till operation, cash handling, up-selling of products, restocking the retail area, maintaining displays, and general cleaning duties.
  • Taking responsibility for visual presentation and cleanliness of the retail and reception areas.
  • Taking responsibility for the daily operations of the Front of House team, developing your team through support and coaching
  • Manage daily work schedules and rotas for the team in line with both business demands and budget whilst delivering a great guest experience.
  • Exceeding targets in line with the department P&L
  • Track and report Revl figures and penetration
  • Track and report merchandise figures and penetration
  • Maximize revenue by achieving, interpreting, and acting upon the weekly financial results.
  • Recruiting, training, and motivating team members to meet the needs of the business.
  • Acting on customer queries and feedback in the interest of the customer and the operation
  • Achieve monthly and quarterly KPIs including wage ratio/cost of labor, sales revenue, and budgets meeting all financial and other agreed-on targets.

What will I need to be considered for this role?

  • Experience working in a similar role/environment for a consumer brand, ideally within the tourism sector with great local knowledge.
  • Genuine desire to deliver first-class customer service and have a passion for products.
  • A dedicated and capable retail sales professional who is passionate about selling and has shown they can deliver high-performing sales figures.
  • Ability to work well under pressure whilst prioritising workloads and meeting deadlines.
  • Self-motivated shows initiative, confidence, and a strong team player.
  • Strong attention to detail
  • Able to work weekends on a rota basis.
  • Interpersonal skills that enable you to work with people at all levels.
  • Full clean driving license.

What will I receive in return?

As the Front of House Team Leader, you will receive a competitive salary, plus a range of attractive benefits including free gym membership, and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.

If you are interested in this role and possess the skills necessary, please apply by using the apply button

Closing date: 21st June 2021


How to Apply?

To apply, please send a covering letter with the following:

  • Why are you interested in this position?
  • Please tell us about your relevant skills and experience and why you would be suitable for this position.

Along with a copy of your CV, to recruitment@zipworld.co.uk.

Before applying, please make sure you have read our Candidate Privacy Notice.



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