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IT Support Technician


IT Support Technician 

Zip World is Wales’ ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster, and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down. 

An exciting opportunity has arisen for an IT Support Technician to join Zip World’s Head Office in Llanrwst. As we continue to grow and develop, we require an IT Support Technician to join the team! We’re looking for a candidate with a proven ability to work in a vibrant, fast-paced environment who loves the outdoors and the idea of working in a unique, exciting, forward-thinking business. 

What will this role of IT support entail? 

As the IT Support Technician, you will be working within a small IT team to deliver IT support services to Zip World staff and, wider systems providing a ‘one-stop shop’ service, giving essential support for any IT issues across the business as well as supporting all the company’s IT systems and equipment. 

This is an excellent opportunity for someone who would enjoy a role where every support request is different and where every problem has a different solution! 

Your duties will include, but not be limited to: 

Providing 1st line software support and general help desk duties 

Making and receiving 1st line technical calls, to assist in the coordination & resolution of IT issues as quickly as possible & to ensure all key stakeholder’s expectations are met 

Microsoft Office 365 admin 

Assisting users with the installation, configuration and troubleshooting of backup, Office, antivirus, and other software 

Supporting Zip World staff with their use of software, hardware, services as required 

Monitor and maintain computer systems and networks 

Fault diagnosis of software and hardware faults 

Installation of hardware and software across Zip World’s sites 

Support the roll-out of new applications 

Assist with on-call rota cover as required 

Patch cabling and equipment moves 

Support IT training of Zip World staff 

Maintaining GDPR and other organisations compliance responsibilities 

What will I need in order to be considered for this vacancy? 

Previous experience working in an IT-related role, desktop support, hardware installation etc 

Knowledge of computer networking (LAN/WAN) 

Good understanding of computer systems, mobile devices, and other tech products 

Knowledge of Windows and macOS to be able to support and explain to users 

Excellent organisational, timekeeping, and communication skills 

Excellent problem-solving skills 

Desirable skills 

Hands-on experience of Ubiquiti Hardware / Switches / Wireless. 

ITIL certification. 

Office 365 Administration. 

What will I receive in return? 

As an IT Support Technician you will receive a salary between £20,000 - £22,000 dependent on experience and qualifications, plus a range of attractive benefits including free and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year. 

Contract: Permanent, working Monday to Friday, 9am to 5:30pm, with infrequent weekend work required to accommodate business needs. 

Location: Llanrwst (Conwy County, North Wales), with occasional travel required to Zip World sites in Blaenau Ffestiniog, Betws-y-Coed, and Bethesda. 

How to apply? 

To apply for this role, please send your current CV along with a covering letter outlining your suitability for the role to recruitment@zipworld.co.uk

The closing date will be – 6th December 2021, but early applications are encouraged.


How to Apply?

To apply, please send a covering letter with the following:

  • Why are you interested in this position?
  • Please tell us about your relevant skills and experience and why you would be suitable for this position.

Along with a copy of your CV, to recruitment@zipworld.co.uk.

Before applying, please make sure you have read our Candidate Privacy Notice.



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