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Operations Director



An exciting opportunity has come up at Zip World Basecamp, to join our rapidly growing business as Operations Director!
If you think you've got the passion and skills to help us achieve our vision of creating extraordinary experiences, then we want to hear from you.

You will be responsible for ensuring the safe and efficient running of our sites, lead and motivate your teams to help deliver our commercial objectives and exceptional customer service, and contribute to our long term business plan and budget. See below for the full job description.
 

Title: Operations Director

Type of Contract: Full time, permanent

Pay: Competitive

Responsible to: Managing Director

Responsible for: Operations Managers, Adventure Excellence Manager, Health & Safety Manager and Programme Manager

Main Purpose of the Job: To maximise the return from existing sites and develop and deliver new sites

Principal responsibilities:

To provide a safe and highly memorable adventure experience to all customers in line with;

  • Zip World’s core values and beliefs
  • Zip World’s standard operating procedures
  • Zip World’s employee handbook
  • Zip World’s safety policy

You will be expected to:

  • Lead and manage site Operations Managers, Adventure Excellence Manager, Health & Safety Manager and Programme Manager
  • Create a training and development plan for your team
  • Liaise with the HR department to deliver exceptional recruitment, induction, development and HR processes
  • Ensure the safe operation of all ZW Adventures and operations across all sites
  • Ensure the sites are conforming to company standards and relevant legislation.
  • Deliver exceptional levels of customer satisfaction
  • Deliver the commercial objectives of Zip World and each individual site maximising revenue and EBITDA
  • Manage the project pipeline on existing sites and for new sites
  • Work with the Finance Director to deliver robust ROI proposals to justify investment in new and existing sites
  • Liaise with the Commercial Director to ensure rides targets are exceeded
  • Liaise with the Finance Director to identify commercial opportunities maximising revenue and minimising costs
  • Maximise the availability and capacity of all adventures.
  • Contribute to the long term strategic plan for the business and develop the strategic plan and budget for Operations
  • Inform and influence the board as appropriate

Essential requirements and skills:

  • Interpersonal skills that enable you to work with people at all levels
  • The ability to motivate others
  • Written and spoken communication skills that allow you to inform and advise others clearly
  • Problem-solving and negotiation skills
  • Initiative and the ability to offer new ideas
  • Organisational and planning skills to manage your time and to meet deadlines and objectives
  • Personal commitment to improving your own knowledge and skills
  • Excellent communication and leadership skills
  • Strong commercial instincts
  • The ability to influence at all levels internally and externally
  • Resilience and a strong work ethic

Note: This job description is prepared to provide an overview of the job at a given time and is not intended to be an exhaustive list of all tasks, which may be required of the jobholders at any time in the future.

Closing date: 30th June 2020


How to Apply

To apply, please send a covering letter with the following:

  • Why are you interested in this position?
  • Please tell us about your relevant skills and experience and why you would be suitable for this position.

Along with a copy of your CV, to recruitment@zipworld.co.uk.

Before applying, please make sure you have read our Candidate Privacy Notice.





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