We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.

Yes, we do.

If you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket to a carer over 16 years old. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. If they’re only there to assist and don’t want to take part themselves, we’ll still accommodate them at no cost.

Please note that due to the nature of our experiences, not all adventures are accessible for every disability. We want all of our guests to have the best and safest possible experience, so please call us in advance to discuss your specific access needs before booking.

You can reach our team on 01248 601 444 or email accessibility@zipworld.co.uk – we're happy to help and advise on what’s suitable for you.

If you don’t yet have an Access Card, you can register for one here. There's also an optional £15 upgrade for a 3-year membership that’s recognised by other attractions across the UK.

Some of our parks are more accessible than others due to the terrain and natural environments they operate in.  

Zip World Penrhyn Quarry and Zip World Tower feature mostly level terrain, and a purpose-built adventure terminal with restaurant and disabled toilets. However, not all of the adventures on these parks are fully accessible, so please discuss your individual needs with us before booking. 

Zip World Llechwedd is partly accessible above-ground, but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment.

Zip World Betws-y-Coed is built on varying terrain, which includes steep hills. This means that accessing certain adventures may not be possible for some.

Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the park. 

Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement.

If you wish to discuss your additional needs further when visiting any of our park, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.

If you want to participate in an adventure and have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. Your essential companion must be over the age of 16 years.

If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.

All of our parks offer accessible toilet facilities, be it at the location itself, or public accessible toilets nearby.

Yes, our Forest Lodges are dog-friendly! You're welcome to bring up to two medium-sized dogs, with a charge of £35 per dog.

For your convenience, we can provide essentials like a dog bed and bowl - just let us know in advance. Of course, you’re more than welcome to bring your dog's favourite items from home to help them settle in comfortably.

Each Forest Lodge comes equipped with a 2-ring induction hob and kettle. The lodges with the hot/cold bath also have a microwave. 

Every Forest Lodge comes fully-equipped with the essentials for a comfortable stay. This includes plates, bowls, plastic wine glasses, plastic cups, mugs, cutlery, pots, frying pan, spatula, chopping board, chopping knife and a corkscrew with bottle opener.

You will also receive tea bags, coffee and sugar. The fridge will be stocked with milk and orange juice, as well as a small selection of welcome treats waiting for you upon your arrival.

Towels and bedding are provided for your stay, along with 2 robes.