Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Some of our sites are more accessible than others due to the terrain and remote environment they operate in for example, Zip World Penrhyn Quarry and Zip World Tower is the most accessible site due to the majority of the site being level terrain and includes a purpose built adventure terminal with restaurant and disabled toilets. However, not all the adventures on these sites are fully accessible, so please discuss your needs with us before booking.
Zip World Llechwedd is partly accessible above ground but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment, this then limits the adventures you can do here.
Zip World Betws-y-Coed is built on varying terrain including steep hills, this means that accessing certain adventures will not be possible.
Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the site.
Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement, they can also provide a range of experiences that can accommodate other additional needs.
If you wish to discuss your additional needs further when visiting any of our sites, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.
If you want to participate in an adventure and have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. Your essential companion must be over the age of 16 years.
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.
All our sites offer accessible toilet facilities onsite except our Zip World Manchester and Zip World Windermere sites which have toilet facilities nearby.
Yes, our Forest Lodges are dog-friendly! You're welcome to bring up to two medium-sized dogs, with a charge of £35 per dog.
For your convenience, we can provide essentials like a dog bed and bowl - just let us know in advance. Of course, you’re more than welcome to bring your dog's favourite items from home to help them settle in comfortably.
Each Forest Lodge provides you with a 2-ring induction hob and kettle. The lodges with the hot/cold bath also has a microwave installed.
Every lodge has enough utensils for your stay including plates, bowls (for adults and children), plastic wine glasses, plastic cups, mugs, cutlery, pots, frying pan, spatular, chopping board, chopping knife and a corkscrew with bottle opener.
You will also receive tea bags, coffee and sugar. The fridge will be stocked with milk and orange juice, as well as a small selection of welcome treats waiting for you upon your arrival.
Towels and bedding are provided for your stay, along with 2 robes that will be hanging behind the door in the bathroom.
Due to the nature of the location, we can't allow the use of any BBQ equipment including disposable BBQ's on the balcony or anywhere in the area surrounding the lodges.
If you want to experience our adventures at Zip World Betws-y-Coed during your stay, the site is open all year round except Christmas Day and Boxing Day. However, in the off-peak seasons we do operate on selected days only, so the site may not be open during your stay. Please refer to the adventures page on our website to check calendar dates that are available to book.
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