FAQs
Are there charging ports to charge my car?
Our customer car parks DON'T HAVE charging facilities for electric vehicles. Our London, Manchester and Windermere sites DO HAVE areas to charge your electric vehicle as they are operated externally.
Do we get discount at Zip World during our stay in the Forest Lodges?
When you arrive at your lodge, you’ll find a welcome card waiting for you with a 10% discount code to use during your stay.
For even more fun, you can add our Adventure Pass to your booking. For just £40 per person, it gives you unlimited access to the Fforest Coaster every day of your stay.
Will Zip World Betws-y-Coed be open during my stay at the Forest Lodges?
If you want to experience our adventures at Zip World Betws-y-Coed during your stay, the site is open all year round except Christmas Day and Boxing Day. However, in the off-peak seasons we do operate on selected days only, so the site may not be open during your stay. Please refer to the adventures page on our website to check calendar dates that are available to book.
Is there a BBQ area at the Forest Lodges?
Due to the nature of the location, we can't allow the use of any BBQ equipment including disposable BBQ's on the balcony or anywhere in the area surrounding the lodges.
What is provided for at the Forest Lodges?
Every lodge has enough utensils for your stay including plates, bowls (for adults and children), plastic wine glasses, plastic cups, mugs, cutlery, pots, frying pan, spatular, chopping board, chopping knife and a corkscrew with bottle opener.
You will also receive tea bags, coffee and sugar. The fridge will be stocked with milk and orange juice, as well as a small selection of welcome treats waiting for you upon your arrival.
Towels and bedding are provided for your stay, along with 2 robes that will be hanging behind the door in the bathroom.
Are there cooking facilities in the Forest Lodges?
Each Forest Lodge provides you with a 2-ring induction hob and kettle. The lodges with the hot/cold bath also has a microwave installed.
Are the Forest Lodges dog-friendly?
Yes, our Forest Lodges are dog-friendly! You're welcome to bring up to two medium-sized dogs, with a charge of £35 per dog.
For your convenience, we can provide essentials like a dog bed and bowl—just let us know in advance. Of course, you’re more than welcome to bring your dog's favourite items from home to help them settle in comfortably.
Do you have accessible toilets?
All our sites offer accessible toilet facilities onsite except our Zip World Manchester and Zip World Windermere sites which have toilet facilities nearby.
How do I book using my Access Card?
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day.
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