FAQs

Payments are managed via RingGo. Either before or upon arrival to a Zip World site, you will need to download the RingGo app or pay via their website. There is signage at every car park instructing you how to pay for parking.

There will be an exemption window of any fixed penalty notice if the driver enters and leaves within 30 minutes.

It has been introduced to re-invest into the visitor experience and to offset the increasing costs of doing business, a challenge faced by many companies across various sectors. We re-invest into our car parks with regular maintenance and upkeep.

Our adventures operate in most typical British weather. On rare occasions, our adventures can be affected by the extreme weather conditions. We may need to postpone, make changes to operations or delay session times. Should your experience be impacted, we will contact you using the details provided at the time of booking.

You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.

You can wear glasses on all of our adventures, including those adventures that require goggles.

You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.

We advise keeping all personal items in a locked vehicle or one of our lockers on site. Any personal items you take along on the adventure experience will be at your own risk and we would highly recommend keeping them in a secure pocket.

Yes, we allow dogs at our lodges, hotels and pods (fees apply). Please let us know upon booking that you will be bringing your pet to ensure there are sufficient dog-friendly rooms available.