FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
My voucher has expired, can I extend it?
Vouchers may be extended for a small fee, but this is not guaranteed and is considered on a case-by-case basis, provided they haven’t already expired. To request an extension, please contact us at 01248 601 444 or email info@zipworld.co.uk.
Can I swap my voucher?
No, once a voucher is purchased it cannot be amended.
How do I redeem my voucher?
Head to our voucher page to redeem your voucher, or call us on 01248 601 444.
Can I book a Zip World adventure as a gift/ do you do vouchers?
Yes, you can buy an adventure voucher. These are usually valid for 12 months from the date of purchase, unless bought during a promotional period. Always be sure to read the full terms and conditions before purchasing. If you’ve been gifted a voucher, please check the expiry date stated on your digital copy, as validity may vary.
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