FAQs

If you have lost an item when visiting one of our sites, please contact us on 01248 601 444 or email at info@zipworld.co.uk. Please include a description of the item and what site or adventure you were on. We will then endeavour to contact the site team to find the item and return it to you. If you do not live near one of our sites, there may be a fee to return the item to you.

We offer 15% off our adventures for Scout groups. This discount is available year-round but excludes holidays such as half term and bank holidays. To book using this discount, please call our bookings team on 01248 601 444.

Our North Wales based sites are the only sites we recommend you travel between in one day. Please refer to the following travel times:

Zip World Llechwedd to Zip World Betws-y-Coed - 20 mins
Zip World Penrhyn Quarry to Zip World Betws-y-Coed - 30 mins
Zip World Penrhyn Quarry to Zip World Llechwedd - 45 mins
Zip World Manchester to Zip World Windermere - 1hr 30mins
Zip World Betws-y-Coed to Zip World Manchester - 2hrs
Zip World Llechwedd to Zip World Tower - 3hrs 30 mins

We have 7 sites located across Wales and England:

North Wales
- Zip World Penrhyn Quarry (LL57 4YG)
- Zip World Llechwedd (LL41 3NB)
- Zip World Betws-y-Coed (LL24 0HX)

South Wales
- Zip World Tower (CF44 9UF)

South East England
- Zip World London (E20 2AD)

North West England
- Windermere (Brockhole Visitor Centre, LA23 1LJ)
- Manchester (Heaton Park, M25 2GT)

Please visit our website to view the adventures located at each site.

If you are pregnant, for the safety of yourself and your child, you may not participate in any of our adventures. If you have a voucher for a Zip World adventure which expires during your pregnancy term, there is an option to pay a fee to extend the voucher period. If you have already booked an adventure, you can get a refund inclusive of our standard terms and conditions. If you would like to still take part, we can postpone the booking to a later date.

You can take part in our adventures 6 months after giving birth naturally or 12 months after having a caesarean section.

For safety reasons, we ask that scarves, hijabs, and similar head coverings not be wrapped around the neck during our activities. However, we do allow headscarves to be worn in a style that keeps the hair covered, as long as the fabric is not wrapped around the neck. Alternatively, we offer sports hijabs designed for active use. We encourage guests to bring their own sports hijabs if preferred. We appreciate your understanding and look forward to welcoming you!

If you wish to see what days are available to take part in our adventure, please visit our adventures page and look at the booking calendar for days and times. 

Please check your junk or spam folder as the booking confirmations sometimes go here if it is your first booking with us. If you have not received your confirmation, there may be a spelling mistake in your email address when entered. If this is the case please email info@zipworld.co.uk and they can resend you your confirmation email. 

We do not offer a general carers’ discount. However, if you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket.

This means that if you're taking part in one of our adventures and have an Access Card that includes the +1 symbol, your essential companion can also take part free of charge.

If your essential companion is only there to assist and doesn’t want to take part in the adventure themselves, we’ll still accommodate them free of charge.

We can only offer a free essential companion ticket if the participant has an Access Card that includes the +1 symbol, as this helps us identify individual access needs. If you don’t yet have a card, you can apply for one here. There’s an optional £15 upgrade for a 3-year membership, which is recognised by other UK attractions too.

To book or discuss accessibility needs, contact us on 01248 601 444 or email accessability@zipworld.co.uk.