FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Can I receive a refund if I choose to cancel my booking?
You must notify us within 7-days of the booking date if you wish to cancel or you will not be entitled to amend your booking, or receive any refunds for cancellations or seek compensation in any way.
Group bookings (excluding events and themed experiences) of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.
Group bookings (excluding events and themed experiences) of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.
If you do qualify for a refund, this will be a full refund except for the booking fee and ticket plan if purchased.
Can I get credit for my next adventure instead of a refund?
We do not issue nor can we store credit on our systems. If you wish to cancel or alter your booking, you can discuss this with our bookings team.
How do I apply for a job at Zip World?
You can look for current available jobs on our jobs page or send your CV to info@zipworld.co.uk.
What payment methods do you accept?
We accept all major debit and credit cards apart from American Express. We do also accept BACS transfer when paying for adventures through our booking centre. We do not accept cash at any of our sites.
How do I submit my feedback?
We welcome all feedback from our customers. If you wish to express how your felt about your time with us please email info@zipworld.co.uk and we will endeavour to pass on your feedback or resolve any issues you came across.
Can you offer a price match?
We can't offer a price match on any third party site. Bookings directly through Zip World allow for a more secure and flexible booking.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week. If you wish to book using your discount please phone our bookings team on 01248 601 444. You will be required to show proof upon check in on the day of your booking.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week. If you wish to book using your discount please phone our bookings team on 01248 601 444. You will be required to show proof upon check in on the day of your booking.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, social care, police, firefighters, emergency first responders or search and rescue teams. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week. Proof must be provided at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
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