FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
How does refer a friend work?
You can refer a friend or family member and both receive a discount by following these easy steps:
1. Head to our refer a friend page or complete a booking on one of our adventures.
2. Enter your details to register including your name and email address.
3. This will then give you a unique link you can share with your friends.
4. Your friend then has to enter their email address to receive a discount code to use at our checkout.
5. Once your friend has made a booking with us, you'll also receive your discount to use with us - easy!
Visiting with a disability
We try our best to accommodate people requiring a wheelchair or other assistance across our adventures and sites. To discuss any additional needs or to place your booking with us please contact us on 01248 601 444 or email accessability@zipworld.co.uk.
We do offer an essential companion ticket to someone with an Access Card from Nimbus Disability. The essential companion will be able to participate free of charge with a paying Access Card holder. If you're an essential companion and you need to assist in helping someone who is participating in the adventure and don't wish to partake yourself, then we can also facilitate this free of charge.
We can only accept a carer free of charge who is an essential companion to someone with an Access Card. This allows us to identify the specific needs of that individual. If you do not have an Access Card and wish to take part in one of our adventures please visit this page to register for a card. If you wish to access other attractions that operate under the Access Card, you can choose to upgrade your card for a charge of £15 for a 3 year membership.
Do you accept the Access Card from Nimbus Disability?
Yes, we do.
If you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket to a career over 16 years old. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. If they’re only there to assist and don’t want to take part themselves, we’ll still accommodate them at no cost.
Please note that due to the nature of our experiences, not all adventures are accessible for every disability. We want all our guests to have the best and safest possible experience, so we recommend giving us a call to discuss your specific access needs before booking.
You can reach our team on 01248 601 444 or email accessibility@zipworld.co.uk – we're happy to help and advise on what’s suitable for you.
If you don’t yet have an Access Card, you can register for one here. There's also an optional £15 upgrade for a 3-year membership that’s recognised by other attractions across the UK.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, social care, police, firefighters, emergency first responders or search and rescue teams. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week, including holidays. Please note, the discount is only valid for the registered member of the group, not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group not the entire booking and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Can you offer a price match?
We can't offer a price match on any third party site. Bookings directly through Zip World allow for a more secure and flexible booking.
How do I submit my feedback?
We welcome all feedback from our customers. If you wish to express how your felt about your time with us please email info@zipworld.co.uk and we will endeavour to pass on your feedback or resolve any issues you came across.
What payment methods do you accept?
We accept all major debit and credit cards apart from American Express. We do also accept BACS transfer when paying for adventures through our booking centre. We do not accept cash at any of our sites.
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