FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Can I receive a refund if I choose to cancel my booking?
You must notify us within 7-days of the booking date if you wish to cancel or you will not be entitled to amend your booking, or receive any refunds for cancellations or seek compensation in any way.
Group bookings (excluding events and themed experiences) of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.
Group bookings (excluding events and themed experiences) of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.
If you do qualify for a refund, this will be a full refund except for the booking fee and ticket plan if purchased.
What if my booking is postponed and parking has already been paid?
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
Do you have a cancellation list?
No, we do not have a cancellation list. Please check our booking calendar for availability. If someone cancels, it will become available on our website.
Can I cancel my booking?
Yes, refunds are available for cancellations, depending on the number of participants and the notice given:
- For bookings with less than 6 participants, a refund is only possible with more than 7 days’ notice.
- For 6–15 participants, a refund is available with 14 days’ notice.
- For 16 or more participants, a refund is available with 28 days’ notice.
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