Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.
You can contact us on info@zipworld.co.uk or 01248 601 444
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
You can request changes to your booking if we are notified at least 7 days in advance. Please note that fees will apply to any changes made.
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
No, we do not have a cancellation list. Please check our booking calendar for availability. If someone cancels, it will become available on our website.
You can sign your waiver online at waiver.zipworld.co.uk.
Don’t worry, if for whatever reason you have been unable to complete your waiver in advance, you can sign it on one of our devices on the day of your adventure.
Yes, you can buy an adventure voucher. These are usually valid for 12 months from the date of purchase, unless bought during a promotional period. Always be sure to read the full terms and conditions before purchasing. If you’ve been gifted a voucher, please check the expiry date stated on your digital copy, as validity may vary.
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