A selection of frequently asked questions
Opening times vary and depend on which site you plan to visit. If you would like to find out about our opening times please call the booking centre.
The booking centre is open from 8.00am - 6.30pm, 7 days a week. You can contact them on 01248 601 444.
To avoid disappointment we highly recommend you pre-book your adventure, especially in holiday periods.
If you’d prefer to speak to one of the team and book over the phone, please call 01248 601 444.
Please note a £3.50 booking and admin fee is charged for bookings made over the phone. This fee applies for total booking, not per ticket.
Spectators are welcome at all Zip World sites - however please be aware it is not always possible for spectators to see all/any of the adventures.
Zip World Penrhyn Quarry, Bethesda
Sit back and relax in Blondin Restaurant in the Adventure Terminal as your loved ones soar overhead on Velocity 2 - being a spectator has never been better. You can stand outside on the platform to watch or sit at the picnic tables - the choice is yours.
Zip World Slate Caverns, Blaenau Ffestiniog
If taking part in Bounce Below doesn't appeal to all your group, for £5 per person you can venture underground and watch the spectacular scene.
There is unfortunately no spectator area for Zip World Caverns.
Zip World Fforest, Betws y Coed
Feel free to take a walk around the Zip World Fforest and take in all the action. There is a picnic area next to Fforest Coffi right next to the Fforest Coaster, as well as another by Treetop Nets. Fancy being inside? Take a break inside Fforest Caffi instead.
We welcome everyone to all our sites; however, whilst our activities are designed to be accessible to most people they do offer a degree of physical and mental challenge.
For some people with additional needs this may mean that additional equipment and/or persons will be required for safe participation, however additional measures cannot be guaranteed. Only Velocity at Zip World Penrhyn, Bethesda is suitable for wheelchair users and must be by prior arrangement.
Please visit our Medical Restrictions page or e-mail firstname.lastname@example.org and we will endeavour to assist you.
Zip World Velocity & Zip World Titan:
Prepare for all weather! For the colder days, it is strongly advised that you wear gloves whilst participating and we recommend wearing sensible warm/waterproof clothing. For those warmer summer days, still consider you are in a mountainous environment and temperatures will be significantly lower.
Zip World Caverns & Bounce Below:
The activity is based in an underground cavern where the temperature is approximately 10 °C. Please wear suitable clothing that covers your arms and legs, preferably old garments in the likelihood of dirt/damage occurring. For Caverns, please wear either trainers or walking boots; for Bounce Below, please wear trainers. Open toe shoes, flip flops, sandals or similar footwear are not permitted.
All Zip World activities:
Long hair should be tied back, all jewellery and scarves to be removed and skirts are not recommended.
On your feet, please wear trainers or walking boots - open toe shoes, flip flops, sandals or similar footwear are not permitted.
Zip World reserves the right to refuse admittance should appropriate clothing not be worn.
We no longer have the facilities to keep car keys for our customers, however we have lockers available on our sites for £1
We ask all customers, who have pre-booked, to bring their confirmation email. This is e-mailed to you after making the booking. Alternatively this can be shown on a device (i.e. phones, tablet). If you do not receive this e-mail please call Zip World on 01248 601 444.
Customers must arrive at least 30 minutes prior to activity times.
Arriving after the scheduled starting time will not entitle a customer to a refund. There will be no compensation paid for consequential losses or other expenses of a similar nature.
Zip World reserves the right to make operational changes at any time which are considered necessary for safety or operational matters. For safety reasons, we may introduce amendments to weight restrictions or even site closure.
Full information on our postponement policy can be found in the Terms and Conditions. (1. Booking postponements or amendments by Zip World).
Please check the ride status to keep up to date with the status of your adventure. If it is necessary for us to change your booking due to weather, we will endeavour to contact you as soon as possible via phone and text message.
Each adventure has different age restrictions - please see our restrictions page for more information.
We understand plans change and where possible a booking amendment shall be accommodated without charge or penalty.
Individual bookings shall be entitled to cancel or make amendments up to 7 days prior to activity. You shall be entitled to a full refund in the event of cancellation under this clause.
Group bookings of 6 to 15 people shall be entitled to cancel or make amendments up to 14 days prior to the activity. The Customer will be entitled to a full refund in the event of cancellation under this sub-section.
Group bookings of 16 or more shall be entitled to cancel or make amendments up to 28 days prior to the activity. The Customer will be entitled to a full refund in the event of cancellation under this sub-section.
Following a group price offer, if there is a reduction in group size at any time prior to the activity, the booking will be re-priced accordingly and further charges may apply.
Visit our 'Where To Stay' page to pick an accommodation to suit your needs.
You can redeem your vouchers online via our booking page. You may also call our Adventure Booking Centre on 01248 601 444.
There is no better or worse time of the year to participate. Please check the ride status page before you visit:
Not at the moment. Our 2 for 1 Monday's offer ended March 2018. We may be lauching a similar offer in the future, so please keep an eye out!
Below are approximate distances and travel times between our sites. Please be aware that this does not account for traffic, weather or road closures. We ask that if you're planning on participating in a number of adventures across our sites you talk to one of our Adventure Consultants on 01248 601 444 or email email@example.com for further advice.
From Zip World Penrhyn Quarry, Bethesda
To Zip World Slate Caverns, Blaenau Ffestiniog - approx 26miles 45mins
To Zip World Fforest, Betws y Coed - approx 17miles 30mins
From Zip World Slate Caverns, Blaenau Ffestiniog
To Zip World Penrhyn Quarry, Bethesda - approx 26miles 45mins
To Zip World Fforest, Betws y Coed - approx 12miles 20mins
From Zip World Fforest, Betws y Coed
To Zip World Slate Caverns, approx 12miles 20mins
To Zip World Penrhyn Quarry, approx 17miles 30mins
Below are the approximate durations of all our adventures. Please note that you are required to arrive 30mins before the booking time of every adventure.
Zip World Fforest
Fforest Coaster - approximately 6minutes per ride
Treetop Nets - 2hrs
Zip Safari - Up to 2hrs
Skyride - 30mins
Tree Hoppers - 30-45mins
Zip World Penrhyn Quarry
Velocity 2 - 2hrs
Quarry Tour - 1.50hrs
Zip World Slate Caverns
Caverns - 3-4hrs
Titan - 1.5hrs
Bounce Below - 1hr
For our full restrictions, including ages, please see our restrictions page.
Currently the only way to check availability of our adventures is to go to the Buy Now page and choose your adventure, select the date and see what time is available. Alternatively please call our Adventure Consultants on 01248 601 444 and they will be able to assist you.
Please refer to our Medical Restrictions page for a comprehensive list.