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6 Steps to the ‘New Normal’ at Zip World


The relaunch plan is underway! We’re hoping (fingers crossed) to reopen by summer 2020, but our experiences are being redesigned with social distancing measures in mind so that you can still have an amazing adventure in a safe space. Our aim is to make our sites as socially responsible as possible, ready for you guys to come and adventure with us. But what steps will we be taking?

 

1. Reduced capacity - how many people we allow onto one time slot varies from adventure to adventure, but we will be putting capacity restrictions in place to ensure that there aren’t too many of you on each session. This will make it a whole lot easier for you to all keep you distance and still enjoy the experience to the full.

2. Signage - we’ve created a bunch of fun signage and wayfinding which will help guide you all along our new pathways. We’ll  be operating a few one-way systems so that none of you have to cross-over where not necessary, and have extended a few of our queueing systems, so that you can be British and queue in a responsible and orderly fashion! All signage will encourage 2 metre distancing between groups.

3. Staff PPE - where applicable, staff will be wearing masks, and sometimes gloves. And whilst it’s not compulsory, we encourage you to do the same. We will limit the amount of close interaction staff will have with you, but please be aware this won’t always be completely possible, for example during kit-up. Rest assured, our staff will be operating under strict distancing and highly visible hygiene regimes.

4. Limiting cash payments - We will encourage you all to only use contactless payment methods whilst on site. Ideally our staff won’t be handling any cash at this time. Strict cleaning practices will be in place whenever this is not possible.

5. Online waiver signing - We will introduce a new system where you can sign the waiver (this is an industry standard form you sign before going on any Zip World Adventure) we usually present at check-in online, before you visit us. Not only will this help to protect you and our staff, but will also limit the amount of people congregating in our reception areas.

6. Regular and highly visible cleaning regimes - We’ve always prided ourselves on keeping our sites in tip-top condition, but now more than ever we’ll be going above and beyond to make sure that the sites are super clean. This will include installing new taps near our adventures, providing hand sanitizer across the sites and upping the frequency of our site cleanliness checks.

The above steps are already being planned and put in place. We may add or take away a couple of steps, depending on Government guidelines closer to the time of opening, but right now, this is our focus.

We can’t wait to welcome you all back and see you all enjoy some extraordinary experiences with us. To sign up for updates, please head here.

 



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