FAQs
When should I arrive?
You will need to arrive on site ready to check in for your experience 30 minutes prior to your adventure start time.
What should I wear?
You will need to wear warm comfortable clothing suitable to the weather on the day, with walking boots or trainers. Some of our experiences require your arms and legs to be covered, please check individual adventure restrictions to see if this applies to you.
Can I protect my booking if I need to make any last-minute changes?
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
Can I book over the phone?
It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.
When are you open?
We are open all year round except Christmas day and Boxing Day. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days. Each site has different opening times and days so please check our website.
I would like to speak to someone from Zip World before booking, how can I do this?
You can contact us on info@zipworld.co.uk or 01248 601 444
How do I book?
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
Do I need to book in advance or can I just turn up?
We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.
Still need help? View all our FAQs.
What's on-site
Lockers
Keep your belongings safe while you adventure. Coin operated lockers are available on this site.
Dogs Not Permitted
Please note, this location is not dog friendly. Only service dogs are permitted.
Gift Shop
Remember your adventure forever by grabbing a Zip World momento.
Souvenir Photos
Capture your adventure – souvenir photos are available for all adventures at Zip World Cardiff.
Parking
Follow signs for our carpark, conveniently located right outside check-in. Car parking fees apply.
Cashless Site
We are a cashless site that accepts card and mobile payments for all transactions.
Other adventures at this location
How to find us
Conveniently located within walking distance of Cardiff Central station, multiple city-centre bus routes and a 15 minute drive from the M4, you won’t be short of easy options to reach us. Please plan your route ahead and check the Principality Stadium website for further information on planning your route.
We recommend using public transport, but you'll have no trouble reaching us regardless of your mode of travel.
Address
Cardiff, Cardiff, Wales, CF10 1LA
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