FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
What if I decide when I’m at Zip World that I no longer want to go ahead with the adventure?
If you choose to not participate in your adventure on the day, you will not be eligible for a refund.
Do you have a cancellation list?
No, we do not have a cancellation list. Please check our booking calendar for availability. If someone cancels, it will become available on our website.
Can I protect my booking if I need to make any last-minute changes?
Yes, you can purchase ticket protection insurance at check-out which will allow you the flexibility to make a last-minute change or cancellation.
Can I change my booking?
You can request changes to your booking if we are notified at least 7 days in advance. Please note that fees will apply to any changes made.
Can I cancel my booking?
Yes, refunds are available for cancellations, depending on the number of participants and the notice given:
- For bookings with less than 6 participants, a refund is only possible with more than 7 days’ notice.
- For 6–15 participants, a refund is available with 14 days’ notice.
- For 16 or more participants, a refund is available with 28 days’ notice.
How do I book?
The easiest way to book is online. Click the red ‘Book Now’ button at the top of the page, and select your adventure, time, date and number of participants.
I would like to speak to someone from Zip World before booking, how can I do this?
You can contact us on info@zipworld.co.uk or 01248 601 444
When are you open?
We are open all year round except Christmas day and Boxing Day. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days. Each site has different opening times and days so please check our website.
Can I book over the phone?
It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.
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