FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
I would like to speak to someone from Zip World before booking, how can I do this?
You can contact us on info@zipworld.co.uk or 01248 601 444
When are you open?
We are open all year round except Christmas day and Boxing Day. During off-peak seasons, please visit our checkout to see our booking calendar and our opening days. Each site has different opening times and days so please check our website.
Can I book over the phone?
It is quicker to book online, but you’re welcome to call us if you’d prefer; please do so on 01248 601 444. Please note there may be a wait time on the phone, particularly during busy periods.
Do I need to book in advance or can I just turn up?
We’d always recommend booking in advance to avoid disappointment. If you turn up without a booking, we will do our best to fit you in, but cannot guarantee this. Please be sure to book in advance if you’re travelling a distance to visit us.
Do the Forest Lodges have WiFi?
Yes - all of our Forest Lodges come with complimentary WiFi, so you can stay connected throughout your stay. Whether you're streaming a film, checking in with work, or sharing your adventures on social media, you're covered.
Do we get discount at Zip World during our stay in the Forest Lodges?
When you arrive at your lodge, you’ll find a welcome card waiting for you with a 10% discount code to use during your stay.
Will Zip World Betws-y-Coed be open during my stay at the Forest Lodges?
If you want to experience our adventures at Zip World Betws-y-Coed during your stay, the site is open all year round except Christmas Day and Boxing Day. However, in the off-peak seasons we do operate on selected days only, so the site may not be open during your stay. Please refer to the adventures page on our website to check calendar dates that are available to book.
Is there a BBQ area at the Forest Lodges?
Due to the nature of the location, we can't allow the use of any BBQ equipment including disposable BBQ's on the balcony or anywhere in the area surrounding the lodges.
What is provided for at the Forest Lodges?
Every lodge has enough utensils for your stay including plates, bowls (for adults and children), plastic wine glasses, plastic cups, mugs, cutlery, pots, frying pan, spatular, chopping board, chopping knife and a corkscrew with bottle opener.
You will also receive tea bags, coffee and sugar. The fridge will be stocked with milk and orange juice, as well as a small selection of welcome treats waiting for you upon your arrival.
Towels and bedding are provided for your stay, along with 2 robes that will be hanging behind the door in the bathroom.
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