FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
What do you mean by self-catered cottages – are there any amenities provided?
We provide a fully equipped kitchen including kettle, toaster, microwave, electric hobs, oven, fridge-freezer and dishwasher. The kitchen is also stocked with cutlery, crockery, pots, pans and oven trays.
Is there a BBQ provided at the cottages?
We do not provide a BBQ, but you are welcome to bring your own portable BBQ to use outside. We DO NOT allow the use of disposable tray BBQ’s. The BBQ ash must be disposed of properly.
Can I cancel or modify my accommodation booking?
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
Is the cottage accessible?
We can’t class the cottage as accessible due to the traditional layout of the property including narrow stairs and doorways.
Do you provide a cot or highchair at the cottages?
Travelling with little ones? Learn whether Zip World cottages provide cots or highchairs and what you need to arrange. Explore Zip World FAQ's for the answer.
Do you provide bedding linen and towels?
The beds in the property will be made ready for your arrival and hand and body towels are provided at the end of your bed.
Can I bring a picnic to Zip World?
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
Which adventures have souvenir videos available to purchase?
The point of view camera offers a different field of vision depending on the adventure. The camera's are mounted either on your helmet or on the equipment so you don't have to operate them, our team members will turn them on for you. Souvenir videos are available to purchase on the following adventures:
- Velocity
- Aero Explorer
- Quarry Karts
- Titan
- Caverns
- Helix
- Fforest Coaster
- Zip Safari
- Skyride
- Plummet
- Phoenix
- Tower Coaster
How long will my souvenir video be available?
If you don’t purchase your souvenir video, it will be stored for 3 days before being removed. Once purchased and unlocked, your footage will remain available for 30 days. After this time, it will no longer be accessible or downloadable, so make sure to keep a copy saved somewhere safe.
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