FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Can I receive a refund if I choose to cancel my booking?
You must notify us within 7-days of the booking date if you wish to cancel or you will not be entitled to amend your booking, or receive any refunds for cancellations or seek compensation in any way.
Group bookings (excluding events and themed experiences) of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.
Group bookings (excluding events and themed experiences) of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.
If you do qualify for a refund, this will be a full refund except for the booking fee and ticket plan if purchased.
I have not received my booking confirmation
Please check your junk or spam folder as the booking confirmations sometimes go here if it is your first booking with us. If you have not received your confirmation, there may be a spelling mistake in your email address when entered. If this is the case please email info@zipworld.co.uk and they can resend you your confirmation email.
What is the availability for booking?
If you wish to see what days are available to take part in our adventure, please visit our adventures page and look at the booking calendar for days and times.
Am I guaranteed a parking space if I pay for parking with my adventure booking?
If you choose to pay for parking online or over the phone before you visit, this does not guarantee you a parking space. There should always be enough parking spaces for our customers but spaces are first come, first serve.
If I book two adventures, do I qualify for free parking?
If you book two or more different adventures on the same day (excluding redeeming vouchers) in one transaction, you will qualify for free parking at our sites. This does not include car parks under external management such as London, Manchester and Windermere. This can be across multiple sites. During the checkout process you will enter the car registrations of each vehicle visiting. Your car will then be recognised upon entering the car park as free of charge.
Do I still have to pay a booking fee when booking over the phone?
A booking fee is charged when placing a new booking over the phone with our team or when booking online through the website.
How do I book using my Access Card?
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.
Can I book a group of 4 ticket over two different time sessions?
Visitors using a group of 4 ticket to book an adventure must all take part within the same time session. A group of 4 ticket can’t be split across multiple time sessions. If you need any assistance or want to confirm availability, feel free to call us on 01248 601 444.
Can I cancel or modify my accommodation booking?
All bookings will require payment in full.
Cancellation charges are as follows:
More than 70 days = Full standard deposit charge at £50
50 to 70 days = 25% of total accommodation cost
29 to 49 days = 50% of total accommodation cost
Under 28 days = 100% of total accommodation cost
If you cancel your trip, you'll be liable for the full cost.
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