Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Head to our voucher page to redeem your voucher, or call us on 01248 601 444.
No, once a voucher is purchased it cannot be amended.
You can redeem third-party vouchers by calling us on 01248 601 444 or email us at info@zipworld.co.uk, with the following information:
No, you must pre-book your voucher. We cannot guarantee you a space if you turn up on the day with your voucher without having redeemed and booked it in advance.
Yes. You can redeem and book your voucher, and providing there’s space on the session, pay for other tickets too. You can call us on 01248 601 444 to arrange this, or do so on our website.
If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.
Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.
Our adventures operate in most typical British weather. On rare occasions, our adventures can be affected by the extreme weather conditions. We may need to postpone, make changes to operations or delay session times. Should your experience be impacted, we will contact you using the details provided at the time of booking.
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
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