FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
What if my booking is postponed and parking has already been paid?
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
Am I guaranteed a parking space if I pay for parking with my adventure booking?
If you choose to pay for parking online or over the phone before you visit, this does not guarantee you a parking space. There should always be enough parking spaces for our customers but spaces are first come, first serve.
If I book two adventures, do I qualify for free parking?
If you book two or more different adventures on the same day (excluding redeeming vouchers) in one transaction, you will qualify for free parking at our sites. This does not include car parks under external management such as London, Manchester and Windermere. This can be across multiple sites. During the checkout process you will enter the car registrations of each vehicle visiting. Your car will then be recognised upon entering the car park as free of charge.
Does parking cost more on the day?
Paying for parking on arrival via the RingGo app, incurs an extra app administration charge of 60p. There is no extra charge for parking if you book parking directly through us before the day of your booking. This excludes the Manchester, Windermere and London sites as they have an external parking management.
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