FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Can I get a refund on my voucher?
No, vouchers are non-refundable.
Can I arrive on the day with my voucher?
No, you must pre-book your voucher. We cannot guarantee you a space if you turn up on the day with your voucher without having redeemed and booked it in advance.
I have a voucher, can I pay extra for others to come with me?
Yes. You can redeem and book your voucher, and providing there’s space on the session, pay for other tickets too. You can call us on 01248 601 444 to arrange this, or do so on our website.
I can’t find my voucher, what can I do?
If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.
What makes Zip World vouchers such a good experience to gift?
Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.
What ages are Zip World activity vouchers good for?
We’ve got adventures for all ages. Each experience has its own requirements, so be sure to check out each adventure page for more details. Or use the filters to choose your adrenaline level and group type to find the perfect experience day voucher.
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