FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
What if I decide when I’m at Zip World that I no longer want to go ahead with the adventure?
If you choose to not participate in your adventure on the day, you will not be eligible for a refund.
It won’t let me sign my waiver online, what should I do?
Don’t worry, if for whatever reason you have been unable to complete your waiver in advance, you can sign it on one of our devices on the day of your adventure.
I’ve had an email saying I need to sign my waiver, but I already have. What should I do?
Don’t worry, this is an automated email – thank you for completing your waiver in advance.
I’m not happy with something on the waiver, can I have it changed?
No, our waivers are non-negotiable and cannot be amended. You cannot do a Zip World adventure without agreeing to the waiver.
Does my child need to sign a waiver?
Anyone participating in a Zip World adventure under the age of 18 years must have a waiver signed on their behalf by a parent or guardian.
Can I bring my own camera?
We cannot allow the use of GoPros (or equivalent) on Zip World adventures. You may bring your phone along to your adventures, but please note they must be securely fastened to you or in a pocket. Each adventure is different and has varying restrictions, so please check the individual adventure’s restrictions.
Can I hire a camera at Zip World?
Yes, most of our adventures come with a souvenir video option; we’d recommend pre-booking this. Otherwise, you can choose to purchase your footage on the day.
I’m an influencer/content creator, can I use my own camera to gather content?
This would need to be discussed in advance with a member of the marketing team and require special permissions and supervision. Please get in touch at marketing@zipworld.co.uk. Please do not turn up on-site to film without having sought prior permission, you will not be allowed to do this.
Can I book a Zip World adventure as a gift/ do you do vouchers?
Yes, you can buy an adventure voucher. These are usually valid for 12 months from the date of purchase, unless bought during a promotional period. Always be sure to read the full terms and conditions before purchasing. If you’ve been gifted a voucher, please check the expiry date stated on your digital copy, as validity may vary.
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