FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Do you offer discount for CSSC members?
We offer 10% off adventures exclusively for CSSC members. To make a booking using your discount, please call us on 01248 601 444. Please note, the discount is only valid for the registered CSSC member and proof of membership must be shown at check-in on the day of your booking.
Do you accept the Access Card from Nimbus Disability?
Yes, we do.
If you have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket to a carer over 16 years old. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. If they’re only there to assist and don’t want to take part themselves, we’ll still accommodate them at no cost.
Please note that due to the nature of our experiences, not all adventures are accessible for every disability. We want all of our guests to have the best and safest possible experience, so please call us in advance to discuss your specific access needs before booking.
You can reach our team on 01248 601 444 or email accessibility@zipworld.co.uk – we're happy to help and advise on what’s suitable for you.
If you don’t yet have an Access Card, you can register for one here. There's also an optional £15 upgrade for a 3-year membership that’s recognised by other attractions across the UK.
Which Zip World parks are accessible?
Some of our parks are more accessible than others due to the terrain and natural environments they operate in.
Zip World Penrhyn Quarry and Zip World Tower feature mostly level terrain, and a purpose-built adventure terminal with restaurant and disabled toilets. However, not all of the adventures on these parks are fully accessible, so please discuss your individual needs with us before booking.
Zip World Llechwedd is partly accessible above-ground, but we can't allow anyone with impaired movement underground in the caves due to the sub-terrain environment.
Zip World Betws-y-Coed is built on varying terrain, which includes steep hills. This means that accessing certain adventures may not be possible for some.
Zip World London is fully accessible with flat pathways, lifts to the adventures and accessible toilets within the park.
Zip World Windermere and Zip World Manchester can offer adventures for guests with mobility needs depending on their level of movement.
If you wish to discuss your additional needs further when visiting any of our park, please contact our team on 01248 601 444 or email accessibility@zipworld.co.uk.
Am I eligible for the essential companion ticket?
If you want to participate in an adventure and have an Access Card from Nimbus Disability with the +1 symbol, we offer a free essential companion ticket. This allows your essential companion to join you on the adventure free of charge, as long as you're a paying participant. Your essential companion must be over the age of 16 years.
How do I book using my Access Card?
If you wish to book an adventure and hold an Access Card, we ask that you get in touch with us to make the booking on 01248 601 444. We will discuss any additional needs required for your booking, and then ask for your Access Card ID. This will then show us if you qualify for an essential companion ticket. An essential companion ticket can only be processed over the phone and in advance of your booking. If you have not booked or discussed your booking with us in advance, we can't issue an essential companion ticket on the day. For more information on the 'Essential Companion Ticket', please visit this FAQ.
Do you have accessible toilets?
All of our parks offer accessible toilet facilities, be it at the location itself, or public accessible toilets nearby.
Is the Tyn-y-Coed hotel a good base for visiting Zip World?
The Tyn-y-Coed inn is based in the small Welsh village of Capel Curig and is a great base when visiting North Wales Zip World parks - hotel guests also have access to 10% off adventures. Driving times from the Tyn-y-Coed inn to each North Wales park are as follows:
Zip World Betws-y-Coed - 13 mins
Zip World Llechwedd - 26 mins
Zip World Penrhyn Quarry - 22 mins
How does refer a friend work?
You can refer a friend or family member and both receive a discount by following these easy steps:
1. Head to our refer a friend page or complete a booking on one of our adventures.
2. Enter your details to register including your name and email address.
3. This will then give you a unique link you can share with your friends.
4. Your friend then has to enter their email address to receive a discount code to use at our checkout.
5. Once your friend has made a booking with us, you'll also receive your discount to use with us - easy!
How do I share my 'refer a friend' link?
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
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