FAQs
What payment methods do you accept?
We accept all major debit and credit cards apart from American Express. We do also accept BACS transfer when paying for adventures through our booking centre. We do not accept cash at any of our sites.
How do I submit my feedback?
We welcome all feedback from our customers. If you wish to express how your felt about your time with us please email info@zipworld.co.uk and we will endeavour to pass on your feedback or resolve any issues you came across.
Can you offer a price match?
We can't offer a price match on any third party site. Bookings directly through Zip World allow for a more secure and flexible booking.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week. If you wish to book using your discount please phone our bookings team on 01248 601 444. You will be required to show proof upon check in on the day of your booking.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week. If you wish to book using your discount please phone our bookings team on 01248 601 444. You will be required to show proof upon check in on the day of your booking.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, social care, police, firefighters, emergency first responders or search and rescue teams. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week. Proof must be provided at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
What if my booking is postponed and parking has already been paid?
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
If I visit two sites in one day, do I pay for parking at both sites?
Each car park’s tariffs will apply to that individual site and there are no multi parking options. If you visit more than one site in a day, you will have to pay for each site as the parking charges are separate.
Do I still need to pay for parking if I am a Blue Badge holder?
Yes. Blue Badge holders or anyone parking in a labelled disabled space will need to pay the standard parking charges.
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