FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
How does refer a friend work?
You can refer a friend or family member and both receive a discount by following these easy steps:
1. Head to our refer a friend page or complete a booking on one of our adventures.
2. Enter your details to register including your name and email address.
3. This will then give you a unique link you can share with your friends.
4. Your friend then has to enter their email address to receive a discount code to use at our checkout.
5. Once your friend has made a booking with us, you'll also receive your discount to use with us - easy!
How do I share my 'refer a friend' link?
You can share the link with your friends by simply coping the link. You can also send the link directly to them using options such as email, Facebook or WhatsApp.
What is the reward for referring a friend?
When you refer a friend, they will receive 10% off their booking for one of our adventures. When your friend books their adventure using the referral, you will then also receive 10% off to use on your next booking with us!
Can I bring a picnic to Zip World?
Only food sold at selected Zip World sites can be consumed within the premises. We have on-site cafés and restaurants where you can purchase food and drinks. Feel free to bring along your picnic to enjoy in the surrounding areas.
Please visit our 'Eat & Drink' page to discover facilities available.
Which adventures have souvenir videos available to purchase?
The point of view camera offers a different field of vision depending on the adventure. The camera's are mounted either on your helmet or on the equipment so you don't have to operate them, our team members will turn them on for you. Souvenir videos are available to purchase on the following adventures:
- Velocity
- Aero Explorer
- Quarry Karts
- Titan
- Caverns
- Helix
- Fforest Coaster
- Zip Safari
- Skyride
- Plummet
- Phoenix
- Tower Coaster
What does the Velocity souvenir video capture?
The souvenir video is designed to capture the fastest zip line in the world, known as the 'big zip'. The camera is mounted on your helmet facing you so it can record your real-time reactions. It’s all about capturing that moment of pure excitement so you can relive it later and share it with friends and family.
What does the Quarry Karts souvenir video capture?
The souvenir video is set up to record only on the second lap, as this is when most riders feel more confident and really get into the flow of the track. By then, you’ve already had a chance to practice the course, so your ride tends to be faster, smoother, and much more exciting to watch back. The camera is mounted on your helmet and faces outwards capturing the view of the track.
What does the Aero Explorer souvenir video capture?
On Aero Explorer, you get two goes on each track, and we let you decide which run you’d like to capture. This way, you have the flexibility to choose whether you want your first run, where everything feels new and exciting or your second run, when you’re more confident.
What makes Zip World vouchers such a good experience to gift?
Zip World vouchers solve the biggest gift-giving headaches. When it's cold and rainy, there are adventures like Caverns, Deep Mine Tour, and Underground Golf. Our adventures suit everyone from age 3 upwards, with adjustable thrill levels. Unlike physical gifts that gather dust, our experiences create actual memories. They're especially brilliant as family day out vouchers because everyone can join in, whatever the season.
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