FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
Do you offer military discount?
We do offer discount of 15% off our adventures only to anyone in the armed forces. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer NHS discount?
We do offer anyone working in the NHS discount of 15% off our adventures only. The discount is valid any day of the week, including holidays. If you wish to book using your discount please phone our bookings team on 01248 601 444. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
Do you offer Blue Light discount?
We are not a part of the Blue Light scheme. However, we do offer a 15% discount on adventures only for anyone working within the NHS, the armed forces, social care, police, firefighters, emergency first responders or search and rescue teams. Please phone us on 01248 601 444 to place a booking using the discount. This can be redeemed any day of the week, including holidays. Please note, the discount is only valid for the registered member of the group and proof of employment must be shown at check-in on the day of your booking. If you can’t provide proof, this may result in you not being able to participate on the day.
What if my booking is postponed and parking has already been paid?
If your booking is postponed due to the weather for example, our team will be in touch with you firstly. Once your booking is moved to an agreed time and day, your parking will also be moved to that chosen day. No extra parking charges are needed if you have paid for parking when making your original booking.
If I visit two sites in one day, do I pay for parking at both sites?
Each car park’s tariffs will apply to that individual site and there are no multi parking options. If you visit more than one site in a day, you will have to pay for each site as the parking charges are separate.
Do I still need to pay for parking if I am a Blue Badge holder?
Yes. Blue Badge holders or anyone parking in a labelled disabled space will need to pay the standard parking charges.
What do I do if I visited Zip World and forgot to pay for parking?
If you leave a site and have not paid for parking whilst you were there, you have until the end of that day to pay for the parking. If the end of the day passes without payment on the day you visited, you will receive a fixed penalty notice.
What do I do if I receive a parking fine?
All fixed penalty notices once issued will be handled by Smart Parking. All appeals and disputes should be directed to Smart Parking.
Which sites do I have to pay for parking?
All Zip World sites require you to pay for parking. Our Windermere, Manchester and London sites also charge for parking but are operated under the management of the landowner. Location codes need to be entered when paying for parking:
- Penrhyn Quarry: 71700 (RingGo)
- Betws-y-Coed: 71697 (RingGo)
- Llechwedd: 71698 (RingGo)
- Tower: 71699 (RingGo)
- Manchester: 800891 (PayByphone)
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