FAQs
Got questions? This is where you will find quick answers to everything about Zip World, from bookings and what to expect on the day to accessibility and our thrilling experiences. If something is not covered here, just reach out to the team. We are here to make sure your adventure goes without a hitch.
I can’t find my voucher, what can I do?
If you purchased the voucher yourself, please get in touch with us and we will attempt to recover the voucher details for you. If someone else purchased the voucher for you, they will likely have a digital copy of the voucher in their inbox which they can share with you.
I would like to propose to my partner at Zip World, how can I do this?
Congratulations! If you’d like to propose at Zip World, please get in touch with us on 01248 601 444 and we will help you arrange this.
I’m bringing a big group to Zip World, can I get a discount?
Yes, we do large group discounts, please call us on 01248 601 444 or email us at info@zipworld.co.uk to see what discount your large group is eligible for.
Can my child do any Zip World adventures?
We have lots of family-friendly adventures at Zip World; most of our adventures have height restrictions rather than age restrictions. Please check your desired adventure’s webpage to view restrictions.
Can my child wait somewhere whilst I do an adventure?
No, no one under the age of 18 years can be left unattended at Zip World.
Can my child do an adventure whilst I watch?
On some adventures, yes. Please check your desired adventure’s webpage for restrictions on supervising and participating adults.
Can I drop my child/ children off for them to do an adventure?
No, you must remain with your under 18-year-old child at all times, whether you’re supervising or participating with them.
Is Zip World dog friendly?
Yes, well-behaved dogs and assistance dogs are welcome on our sites as long as they remain on a lead at all times. Dogs are not permitted on adventure products or underground. If you have an assistance dog you need with you on the adventure, please chat to us on 01248 601 444 before making your booking. Find out more about on-site dog care.
Where can I leave my dog whilst I’m adventuring?
We understand how much your pets mean to you, so we've partnered with a dedicated dog care team to ensure a safe and comfortable place for your canine companions while you enjoy your adventures. This service is available at our Penrhyn Quarry and Llechwedd locations.
To secure a space for you dog/s, pre-booking is advised. Full payment is needed to confirm your reservation. Please note that we may not be able to accommodate bookings with less that 48hrs notice or same-day bookings. However we will do our best to accommodate your Fury family members. Our minimum booking is 2 hours. Our phone lines aren’t monitored around the clock, so please reach out via text or email. Please include the date you require in the subject line for all correspondence.
Dog care is £15 per hour & £10 per half hour per dog.
Contact details:
Mobile: 07950 310 174
Telephone: 01492 709 076
Email: dogcare@zipworld.co.uk
It is your responsibility to ensure you’ve arranged care for your dog whilst you’re busy adventuring. If you choose not to secure dog care, your dog must be accompanied by someone who is not participating in an experience at all times on a lead.
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